Returns & Exchanges

At Green Coffee Collective, we want you to be fully satisfied with your beans; however, due to the perishable nature of our products, we typically only accept returns on non-food items or unopened coffee within 14 days of delivery.

1

Initiate Your Request

Contact our support team with your order number and a photo of the product if it arrived damaged or incorrect.

2

Receive Authorization

Our team will review your request and provide a Return Merchandise Authorization (RMA) number and the appropriate return shipping address.

3

Package Your Item

Securely pack the unused item in its original packaging, ensuring the RMA number is clearly marked on the outside of the box.

4

Processing and Refund

Once we receive and inspect your return, we will issue a refund to your original payment method or ship out a replacement within 3-5 business days.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing